ISO 9000
The International Organization for Standardisation ISO 9000 is a ‘family’ of quality management systems designed to help organisations create their approach to directing, controlling and coordinating quality.
It aims to meet the needs of an organisation to demonstrate its ability to consistently provide products that meet the requirements of clients, stakeholders and any applicable regulatory requirements. It is important to note that it is intended to be the base level of a quality system, rather than a complete guarantee of quality.
ISO 9000 is not industry-specific, it can be applied to organisations from many different industries and of any size.
ISO 9000 contains these standards:
- ISO 9001:2015: Quality management systems - Requirements
- ISO 9000:2015: Quality management systems - Fundamentals and vocabulary (definitions)
- ISO 9004:2009: Quality management systems – Managing for the sustained success of an organization (continuous improvement)
- ISO 19011:2011: Guidelines for auditing management systems
The ISO quality management principles are:
- Customer focus: Organisations should seek to understand customer needs, meet their requirements and exceed expectations.
- Leadership: Leaders should establish and maintain organisational unity, direction and a positive internal environment.
- Involvement of people: Peoples' abilities at all levels can be used for the organisation's benefit.
- Process approach: Activities and related resources should be managed as a process to achieve a desired result.
- System approach to management: Overall performance improvement should be a permanent objective.
- Continual improvement: Analysing data and information enables effective decisions.
- Factual approach to decision-making.
[edit] Find out more
[edit] Related articles on Designing Buildings Wiki
Featured articles and news
How can digital twins boost profitability within construction?
A brief description of a smart construction dashboard, collecting as-built data, as a s site changes forming an accurate digital twin.
Unlocking surplus public defence land and more to speed up the delivery of housing.
The Planning and Infrastructure bill oulined
With reactions from IHBC and others on its potential impacts.
Farnborough College Unveils its Half-house for Sustainable Construction Training.
Spring Statement 2025 with reactions from industry
Confirming previously announced funding, and welfare changes amid adjusted growth forecast.
Scottish Government responds to Grenfell report
As fund for unsafe cladding assessments is launched.
CLC and BSR process map for HRB approvals
One of the initial outputs of their weekly BSR meetings.
Architects Academy at an insulation manufacturing facility
Programme of technical engagement for aspiring designers.
Building Safety Levy technical consultation response
Details of the planned levy now due in 2026.
Great British Energy install solar on school and NHS sites
200 schools and 200 NHS sites to get solar systems, as first project of the newly formed government initiative.
600 million for 60,000 more skilled construction workers
Announced by Treasury ahead of the Spring Statement.
The restoration of the novelist’s birthplace in Eastwood.
Life Critical Fire Safety External Wall System LCFS EWS
Breaking down what is meant by this now often used term.
PAC report on the Remediation of Dangerous Cladding
Recommendations on workforce, transparency, support, insurance, funding, fraud and mismanagement.
New towns, expanded settlements and housing delivery
Modular inquiry asks if new towns and expanded settlements are an effective means of delivering housing.
Building Engineering Business Survey Q1 2025
Survey shows growth remains flat as skill shortages and volatile pricing persist.